Terms and conditions

This agreement is between you and Zaina Omar for Online Selling, a Sole Establishment licensed by the Department of Economy and Tourism, Government of Dubai under trade licence 1596159, registered at Green View 3, Al Barsha 1, Dubai, United Arab Emirates. We trade as Novolti. In these terms, “we”, “us” and “our” mean that company, and “you” means the person or organisation using a product.

These terms apply to every product listed in our register, including Aura AI, CloudNexus, Souq, Kitchen AI and AgentTerm, together with their websites, mobile applications and interfaces.

A specific product may add terms that address something unique to it. Where an additional term conflicts with this document, the additional term governs for that product only.

• You must be at least 18 years old, or the age of majority where you live, to hold an account.
• The information you give us when registering must be accurate, and you must keep it current.
• You are responsible for keeping your credentials secure and for everything done through your account.
• Tell us immediately at hello@novolti.com if you believe your account has been accessed without your permission.
• If you register on behalf of an organisation, you confirm you are authorised to bind that organisation to these terms.

You agree not to use any product to:

• Break any law that applies to you, or any regulation of the United Arab Emirates.
• Infringe someone else’s intellectual property, privacy or other rights.
• Send unsolicited bulk messages, or content that is deceptive, harassing or unlawful.
• Upload malware, or attempt to gain unauthorised access to our systems or another customer’s data.
• Probe, scan or load-test our infrastructure, or interfere with its operation, without our written permission.
• Reverse engineer, decompile or resell a product except where that restriction is unenforceable under the law that applies to you.
• Breach the terms of any third-party platform a product connects to, including the published policies of Meta, Google and TikTok.

We may suspend an account that breaches this section. Where a breach threatens the security of our systems or another customer’s data, we may suspend it immediately and tell you afterwards.

You keep ownership of everything you upload, create or connect. You grant us a limited licence to host, process, transmit and display that content solely to operate the product for you, and to comply with the law. That licence ends when you delete the content or close your account.

You are responsible for having the right to upload what you upload, and for the lawfulness of the content itself. How we handle personal data is set out in our privacy policy.

Several products connect to services we do not control — social platforms, cloud providers, payment processors and model providers among them. When you connect an account, you also agree to that provider’s terms, and their handling of your data is governed by their policies rather than ours.

A provider may change or withdraw an interface we depend on. If that removes a feature, we will tell you, but we are not liable for a third party’s decision to change its own service.

We work to keep the products available and secure, but we do not guarantee uninterrupted service unless a separate written agreement says otherwise. Products marked Beta or Research in our register are provided as they are, may change without notice, and should not be relied on for critical operations.

We may change these terms. If a change materially affects your rights, we will give you at least 30 days’ notice by email or in the product before it takes effect. Continuing to use a product after that date means you accept the revised terms.

Where a product is paid, the price, billing period and currency are stated at the point of purchase. Fees are payable in advance and are exclusive of any tax unless stated otherwise. Subscriptions renew automatically until cancelled, and you may cancel at any time with effect from the end of the period you have already paid for.

We may change pricing with at least 30 days’ notice, taking effect from your next billing period.

You may close your account at any time from within the product or by writing to hello@novolti.com. We may terminate or suspend your account if you materially breach these terms, if we are required to by law, or if we discontinue a product with reasonable notice.

After termination we retain your data for 30 days so you can export it, then delete it as described in our data deletion policy. Fees already paid are not refundable except where the law requires it or where we terminate without cause.

Except where a warranty cannot be excluded by law, the products are provided “as is” without warranties of any kind, including fitness for a particular purpose and non-infringement.

To the fullest extent the law permits, our total liability for any claim arising out of or relating to these terms is limited to the amount you paid us for the product in the 12 months before the claim, or AED 500 if you paid nothing. We are not liable for indirect, incidental or consequential loss, or for lost profits, revenue, goodwill or data.

Nothing in these terms limits liability for fraud, or for anything that cannot lawfully be limited.

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. The courts of Dubai have exclusive jurisdiction over any dispute, without prejudice to any mandatory consumer right you have to bring proceedings where you live.

If a provision of these terms is found unenforceable, the rest continues in force. Our not enforcing a provision is not a waiver of it.

Write to legal@novolti.com for anything relating to this agreement, or to hello@novolti.com for general enquiries. Post reaches us at Zaina Omar for Online Selling, Green View 3, Al Barsha 1, Dubai, United Arab Emirates.