Data deletion policy

You can delete your account and all associated personal data at any time, from inside the product or by writing to privacy@novolti.com. There is no charge and no retention offer to sit through.

Your account is disabled immediately. Personal data is erased from live systems within 30 days and from encrypted backups within 90. A short list of records we are legally required to keep is set out below.

Every Novolti product carries the same deletion control in the same place. The steps are identical whether you are on the web or in a mobile app.

• 01

Open your account settings

Sign in to the product, open the account menu and choose Settings, then Account.

• 02

Choose Delete account

The option is at the bottom of the Account panel. It is separate from Sign out and from Deactivate.

• 03

Confirm with your password

We ask for your password so an open session cannot delete an account on your behalf. If you signed in through a social platform, we send a confirmation link to your email address instead.

• 04

Export first, if you want a copy

The confirmation screen offers a full export of your data. Take it before you confirm — once deletion completes, we cannot recover your content.

• 05

Confirm

Your account is disabled immediately and you are signed out of every device. Erasure runs on the schedule below.

If you cannot sign in, or you would rather we did it, send a request to privacy@novolti.com. Write from the email address on the account — that is how we identify you, and it saves us asking for documents.

Include:

• The product name or its service code, listed below.
• The email address or username on the account.
• Whether you want an export of your data before we erase it.

We acknowledge within 5 business days and confirm in writing once erasure is complete. We will never ask for your password.

• Your account record: name, email address, telephone number and password hash.
• All content you created or uploaded — posts, drafts, catalogues, inventories, images and configuration.
• Access tokens for every connected third-party account, revoked and then destroyed.
• Usage and analytics records that can be traced back to you.
• Support correspondence, unless it relates to an open legal matter.
• Your data in encrypted backups, overwritten on the backup rotation.

A small set of records survives deletion because UAE law requires it or because they no longer identify you:

• Invoices and payment records — retained five years under UAE tax and accounting law.
• Security logs — retained up to 12 months, restricted to fraud and abuse investigation.
• Aggregated statistics — retained indefinitely, but stripped of anything that identifies you and never re-linked to a person.
• Records under legal hold — retained where a dispute or regulatory request is open, and erased once it closes.

• Immediately — the account is disabled and all sessions are signed out. Nobody can sign in.
• Within 5 business days — we acknowledge an emailed request in writing.
• Within 30 days — personal data is erased from every live production system.
• Within 90 days — encrypted backups containing your data are rotated and overwritten.

Deletion is permanent. Once the 30-day window closes we cannot restore an account or its content, even if you ask.

If you connected a Facebook, Instagram, WhatsApp Business, TikTok or cloud provider account, deleting your Novolti account revokes our access token with that provider and erases the data we received from them.

It does not delete anything held by the provider itself. Content published to a social platform stays on that platform, and you remove it there. To cut our access without deleting your account, disconnect the account in the product, or remove our app from the platform’s own app settings.

This page is the data-deletion URL submitted with our applications to Meta, Google Play, the Apple App Store and TikTok. It is publicly reachable without authentication at https://novolti.com/data-deletion/, and it covers every product operated by this company.

The operating entity is Zaina Omar for Online Selling, Sole Establishment, trade licence 1596159, issued by the Department of Economy and Tourism, Government of Dubai. The full licence record is on our company page.

Deletion requests: privacy@novolti.com. General enquiries: hello@novolti.com. Post reaches us at Zaina Omar for Online Selling, Green View 3, Al Barsha 1, Dubai, United Arab Emirates. Service codes

Each product has a stable three-letter code. Including it tells us which system holds your account and removes a round trip. AUR Aura AI CNX CloudNexus SOQ Souq KTC Kitchen AI AGT AgentTerm