Privacy Policy
Last updated 28 July 2026 · Novolti, operated by Zaina Omar for Online Selling
1. Introduction
Welcome to Novolti (“Novolti”, “we”, “our”, or “us”).
We provide AI-powered software solutions including social media management, AI content creation, marketing automation, eCommerce tools, analytics, and related business services.
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, applications, APIs, and services (collectively, the “Services”).
By accessing or using our Services, you agree to this Privacy Policy.
2. Information We Collect
We collect information in several ways.
A. Information You Provide
When you create an account or use our Services, you may provide:
- Name
- Email address
- Company name
- Phone number
- Billing information
- Payment details (processed securely by third-party payment providers)
- Profile information
- Social media account information you connect
- eCommerce store information
- Customer support requests
- AI prompts and instructions you submit
B. Information We Collect Automatically
When you use Novolti, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Language
- Time zone
- Usage logs
- Pages visited
- Features used
- API requests
- Cookies and similar technologies
C. Information From Third Parties
If you connect external services, we may receive information from:
- Meta (Facebook & Instagram)
- TikTok
- X (Twitter)
- YouTube
- Shopify
- WooCommerce
- BigCommerce
- Stripe
- Microsoft
- Other supported integrations
The information received depends on the permissions you grant.
3. How We Use Your Information
We use your information to:
- Provide our Services
- Authenticate your account
- Process subscriptions and payments
- Generate AI content
- Manage social media publishing
- Analyze business performance
- Improve AI models and recommendations
- Personalize your experience
- Respond to support requests
- Prevent fraud and abuse
- Maintain platform security
- Comply with legal obligations
4. AI Features
Novolti provides AI-powered features that may process content you submit.
This includes:
- Marketing prompts
- Product descriptions
- Social media captions
- Images
- Videos
- Advertising content
- Business strategies
- Store information
We process this content solely to provide AI-powered services.
Unless explicitly stated, we do not use your private business data to train public AI models.
5. Connected Social Media Accounts
If you connect your social media accounts, we may access information necessary to perform actions you authorize, including:
- Publishing posts
- Reading page information
- Managing comments
- Managing messages
- Accessing analytics
- Scheduling content
- Managing advertising campaigns
We only access permissions approved by you.
You may revoke access at any time through the connected platform.
6. eCommerce Data
If you connect an online store, we may access:
- Products
- Categories
- Orders
- Customers
- Inventory
- Collections
- Store settings
- Analytics
We use this information solely to provide requested features.
7. Cookies
We use cookies and similar technologies to:
- Keep you signed in
- Remember preferences
- Improve security
- Analyze website traffic
- Measure performance
- Personalize your experience
You may disable cookies through your browser settings, although some features may no longer function correctly.
8. Sharing Information
We do not sell your personal information.
We may share information with:
- Payment providers
- Cloud hosting providers
- Analytics providers
- AI infrastructure providers
- Customer support providers
- Legal authorities when required by law
- Business partners necessary to provide our Services
All service providers are required to protect your information.
9. Data Security
We implement industry-standard security measures including:
- Encryption in transit (TLS)
- Encryption at rest
- Access controls
- Multi-factor authentication
- Secure cloud infrastructure
- Continuous monitoring
- Audit logging
- Regular security updates
While we strive to protect your information, no online service can guarantee absolute security.
10. Data Retention
We retain your information only as long as necessary to:
- Provide Services
- Maintain your account
- Meet legal obligations
- Resolve disputes
- Enforce agreements
You may request deletion of your account at any time.
11. Your Rights
Depending on your location, you may have the right to:
- Access your data
- Correct inaccurate information
- Delete your information
- Restrict processing
- Object to processing
- Export your data
- Withdraw consent
- Lodge a complaint with your local data protection authority
To exercise these rights, contact us using the information below.
12. International Data Transfers
Your information may be processed in countries other than your own.
When required, we implement appropriate safeguards to protect international data transfers in accordance with applicable laws.
13. Children’s Privacy
Our Services are not intended for individuals under the age of 13 (or the applicable age in your jurisdiction).
We do not knowingly collect personal information from children.
14. Third-Party Services
Our Services may contain links or integrations with third-party websites and platforms.
We are not responsible for the privacy practices of those third parties.
We encourage you to review their privacy policies before using their services.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When significant changes are made, we will notify users by updating the “Last Updated” date and, where appropriate, through email or in-app notifications.
16. Contact Us
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:
Novolti
Email: privacy@novolti.com
Website: https://novolti.com
17. Compliance
This Privacy Policy is intended to support compliance with applicable privacy laws, including, where applicable:
- General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
- UK GDPR
- Other applicable data protection regulations
Your rights may vary depending on your jurisdiction.