Data Deletion Policy

Last updated 28 July 2026 · Novolti, operated by Zaina Omar for Online Selling

1. Introduction

At Novolti (“Novolti”, “we”, “our”, or “us”), we respect your right to control your personal information.

This Data Deletion Policy explains how you can request deletion of your account and personal data collected through our website, applications, APIs, and services (collectively, the “Services”).

We are committed to handling your data responsibly and providing transparent controls over your information.

2. Your Right to Delete Your Data

You have the right to request deletion of your personal information and account data, subject to applicable laws and certain legitimate business requirements.

When you request deletion, we will:

Verify your identity.
Review your request.
Delete or anonymize eligible personal information.
Confirm completion of the deletion process.

3. How to Request Data Deletion

You can request deletion of your data using one of the following methods:

Option 1: Account Settings

If available, you can delete your account directly from your Novolti dashboard:

Sign in to your Novolti account.
Open Account Settings.
Navigate to Privacy & Security.
Select Delete Account.
Confirm your request.

Option 2: Email Request

You can submit a deletion request by contacting:

Email: privacy@novolti.com

Please include:

Your registered email address.
Your account/company name (if applicable).
A request stating that you want your data deleted.

4. What Data Will Be Deleted

After verification, we may delete or anonymize:

Account information
Profile details
Business information
Connected social media account data
eCommerce store data
Uploaded files and media
AI prompts and generated content stored within your account
Campaign data
Analytics data associated with your account
API connection data
Customer support information where applicable

5. Data We May Retain

Some information may be retained when required for:

Legal compliance
Tax and accounting obligations
Fraud prevention
Security monitoring
Resolving disputes
Enforcing agreements
Maintaining required business records

Retained information will only be stored for the minimum period required and will be protected according to our security practices.

6. Connected Third-Party Services

If you connected external platforms to Novolti, such as:

Social media accounts
eCommerce platforms
Payment providers
Marketing platforms
Cloud services

You may also need to request deletion directly from those providers according to their privacy policies.

Deleting your Novolti account does not automatically delete information stored by third-party platforms.

7. Social Media Data Deletion

If you connected a social media account through Novolti, you may request removal of stored authorization data and connected account information.

Upon receiving a valid request, Novolti will:

Remove stored access tokens.
Disconnect your social media accounts.
Delete stored social platform data associated with your account.
Stop processing future data from connected platforms.

8. Data Deletion Timeline

We aim to process verified deletion requests within:

30 days

In certain cases, deletion may take longer due to:

Legal obligations
Technical limitations
Backup systems
Security investigations

If additional time is required, we will notify you.

9. Backup Data

Deleted information may remain temporarily in encrypted backup systems.

Backup copies are automatically removed according to our backup retention schedule and are not actively used for normal business operations.

10. Account Cancellation vs Data Deletion

Canceling a subscription or stopping payment does not automatically delete your data.

To permanently remove your information, you must submit a data deletion request or delete your account through available account controls.

11. Data Protection Rights

Depending on your location, you may have additional privacy rights, including:

Right to access your personal data
Right to correct inaccurate information
Right to restrict processing
Right to object to processing
Right to data portability
Right to withdraw consent

For more information, please review our Privacy Policy.

12. Contact Us

If you have questions or need assistance with deleting your data, contact us:

Novolti

Email: privacy@novolti.com

Website: https://novolti.com

13. Confirmation

After completing your deletion request, Novolti will send a confirmation notification to your registered email address confirming that your eligible data has been deleted or anonymized.