Shipping Policy

At Novolti, we aim to deliver your orders quickly, safely, and reliably. Please review our shipping policy below.

1. Shipping Locations

We currently ship to selected regions. Available shipping destinations will be shown at checkout.

2. Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Time

Estimated delivery times vary based on location and courier service and will be displayed at checkout. Delivery times are estimates and may be affected by external factors beyond our control.

4. Shipping Fees

Shipping costs are calculated at checkout based on your delivery address, order weight, and selected shipping method.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.

6. Delays & Issues

Novolti is not responsible for shipping delays caused by couriers, customs clearance, weather conditions, or incorrect address information provided by the customer.

7. Damaged or Lost Items

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery. We will assist you in resolving the issue as quickly as possible.

8. Undeliverable Packages

If a package is returned to us due to an incorrect address or failed delivery attempt, additional shipping charges may apply.

9. Contact Us

For any shipping-related questions, please contact our customer support through the Contact Us page.